Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Towcester | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Towcester is a GPhC-registered online pharmacy weight loss clinic serving Towcester and the surrounding UK areas. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity Data: Full name, date of birth, gender
Contact Data: Email address, phone number, delivery address
Health Data: Medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services
Payment Data: Billing details processed securely through our payment provider
Technical Data: IP address, browser type, device information, and website usage data collected via cookies
Order Data: Details of products or treatments requested and dispensed

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist consultation process
To dispense and deliver medications safely — orders are dispatched within 1 working day once approved by our pharmacist
To maintain accurate and secure patient records as required by pharmacy regulations
To communicate with you regarding your order, treatment, or any clinical concerns
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare and the management of healthcare services. For general personal data, our lawful basis includes contractual necessity, legal obligation, and legitimate interests.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics Cookies: Help us understand visitor behaviour so we can improve our website
Preference Cookies: Remember your settings and preferences for future visits

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell your personal data. We may share your data with trusted third parties only where necessary and appropriate:

Delivery Partners: To fulfil and dispatch your order
Payment Processors: To securely handle transactions
IT and Hosting Providers: Who support our website and data storage infrastructure
Regulatory Bodies: Such as the GPhC or NHS, where we are legally required to disclose information
Other Healthcare Providers: With your consent or where it is in your vital interest to do so

All third parties are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Payment and order data is retained for six years for accounting and legal purposes. We securely delete data when it is no longer needed.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL technology.

7. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction or deletion, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant UK data protection authority if you are not satisfied with how we handle your data.